Refund policy
Return & Refund Policy
At RoyLion, we want you to be satisfied with your purchase. Our returns and refunds are handled according to the applicable return conditions for your order and applicable consumer protection laws.
Change-of-Mind Returns
If you change your mind about your purchase or simply do not like the product, you may request a return within 7 days of the delivery date, subject to applicable statutory consumer rights.
To request a return, please contact us at support@roylion.de and provide your order number and the reason for the return.
Please do not send your item back before receiving return instructions from us.
If your return request is approved, we will contact our fulfillment partner and obtain the correct return address and instructions for your specific product.
The return address may vary depending on the product and fulfillment location. For this reason, please do not use a return address from a previous order or return.
For change-of-mind returns, the customer is responsible for the return shipping costs.
Once the returned item has been received and processed by the fulfillment facility, the applicable refund will be issued to RoyLion. We will then process the corresponding refund to the customer through the original payment method.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your product arrives damaged or defective, or if you receive an incorrect product, please contact us at support@roylion.de within 7 days of delivery.
Please provide:
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Your order number
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A description of the problem
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Clear photographs or videos showing the issue
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For an incorrect shipment, photographs of the product and shipping label
We will submit the necessary information to our fulfillment partner for review.
Depending on the circumstances, the fulfillment partner may provide a partial refund, full refund, or replacement.
Please do not return a damaged, defective, or incorrect item until we provide you with return instructions.
Lost or Significantly Delayed Shipments
If tracking information has not received an update for more than 30 days during delivery, please contact us at support@roylion.de.
We will contact our fulfillment partner to investigate the shipment. Where the shipment is confirmed as lost under the applicable fulfillment policy, a full refund may be issued or another appropriate resolution may be provided.
Incorrect Address or Unclaimed Packages
Please make sure that your shipping address and contact information are correct when placing your order.
If an order cannot be delivered because an incorrect or incomplete address or contact information was provided by the customer, or if a package remains unclaimed, a refund or replacement may not be available.
Return Conditions
For change-of-mind returns, products should be returned in the condition in which they were received.
Please keep the original packaging where possible and do not use or damage the product before returning it.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
For a change-of-mind return, the customer is responsible for the cost of shipping the product back to the applicable return facility.
For damaged, defective, or incorrect products, please contact us before returning the item. We will provide instructions after reviewing the issue.
European Union — Statutory Right of Withdrawal
If you are a consumer in the European Union, you may have a statutory right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
This statutory right is separate from the 7-day return procedure described above and is not intended to limit any mandatory rights you have under applicable consumer protection law.
If you wish to exercise your statutory right of withdrawal, please contact us at support@roylion.de so that we can provide the appropriate instructions.
Refunds
Refunds from our fulfillment partner are issued to RoyLion and not directly to the customer.
Once we have received confirmation that an applicable refund has been issued, we will process the customer's refund through Shopify using the original payment method.
The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Important Information About Return Addresses
Our products may be fulfilled from different locations.
We do not use one universal return address.
The correct return address is provided after a return case has been opened and reviewed. Return addresses may vary by product and may change over time.
Please always wait for return instructions from RoyLion before sending a product back.
For any questions regarding returns or refunds, please contact: